Tag Archives: How to apologize

The Anatomy of a Great Apology

You’ve done something. Your partner is upset. Now what?

Well, you can offer a good apology which will take you through the four meaningful stages of ~

REGRET
RECOGNITION
RESPONSIBILITY
REPAIR

For a complete refresher see The Anatomy of a Good Apology.

For most folks this is absolutely a good-enough approach when it comes to mending those inevitable rifts which open up between people in relationship.

Usually, there’s an understanding of someone being right and someone being wrong (even if both partners were both right and wrong, as in “You were wrongfully unkind to me, and I was wrongfully unkind back.”

And along with this way of thinking, there’s perhaps also the sense that this ought not to have happened. That the whole episode was a mistake and undesirable. As in “If you were a nicer / kinder / more thoughtful person you’d not have done this to me.”

However, this is a blog about cultivating great relationships, and folks who want great relationships do this differently.

If you want to develop a great relationship with your partner I’d invite you to cultivate a whole new approach toward these times when you upset one another. This is pay-dirt time when it comes to self growth and inner happiness – when you know how to mine for it!

In brief, times of friction and disagreement are simply growing pains. You’ve both outgrown some former way of being together – which often has to do with not giving feedback, sitting on your impulses and glossing over small differences.

These times of friction tend to involve your partner stepping on your (already embedded) inner landmine.

Usually, these landmines were laid down in childhood and they may have rested more or less dormant for decades. Maybe you’ve noticed you have a sensitivity to feeling ignored, or maybe you’ve noticed you dislike feeling “needed”, but you’ve coped. It’s not until your beloved comes along and kindly manages to “abandon” you at an office party, or “need you” too much at that same office party, that these inner landmines go off.

It’s a bit like back in second or third grade, when you’re given a column of numbers and asked to calculate the sum, and you start to add the column. It’s slow. You’ve reached a limit of sorts. The old adding the column you’ve used to date seems suddenly ponderous. And lo and behold, you break through to multiplication. A whole new learning edge!

Relationships are like this.

You’ve side-stepped her independence and ignored his neediness, until you can’t. This is great! Let’s roll up the sleeves and get to some inner healing.

Here’s how to try this.

1. CHECK YOUR ATTITUDE

Right when that landmine goes off – take a breath. Remember – the landmine is yours. Yes your partner seems to have had the power to remotely ignite it, but the deeper truth is, the landmine was installed on your watch and you hold the fuse. You just had no idea you were armed and dangerous all this time.

So, before you turn your anger, rage and upset all over your partner, take a breath.

Consider this an opportunity to explore, rather than a shame-blame fest.

2. SET AN INTENTION

OK – you’re dealing with the after-effects of an exploded inner land mine. What’s needed now is mutual curiosity, mutual understanding, mutual healing.

In short, what matters now is the commitment to grow your relationship into a place beyond that right/wrong idea. It’s too small….

3. CONSIDER THE INVITATION

Check out Yogi Bhajan’s words above in blue.

I doubt many people dwell at this place of awareness all the time. But once in a while? Try it on. What bothered you about what your partner did? Give it a language, a judgment ~

“She abandoned me!”
“He was too needy!”

Turn it around.

What if you’ve just learned something important about your relationship with yourself? Do you sometimes abandon yourself, and have Parts who judge you about that? Do you sometimes feel needy, and have Parts who judge you about that?

What seemed to push your partner’s buttons? How would it be for you to get curious about what your partner “accused” you of, not because it is necessarily true about you and you can’t wait to lob an impressive defense. But because maybe there are some insights there into how your partner feels about him or herself?

4. GET DEEPLY CURIOUS ABOUT YOURSELF

So ~

if your attitude is one of “no one is right and no one is wrong“;
and if your intention is to “deepen your relationship;”
and if you’re willing to see judgmental statements as being somewhat autobiographical;

might this allow you the inner space and safety to learn more about those vulnerable parts who get triggered and explode inside of you?

What just happened for you? Bring the event to mind and hold it lightly with curiosity, as if you were watching a movie. Let yourself replay who did and said what, to whom. Bring your awareness to yourself.

What did you feel in your body?
What did you tell yourself?
What was your first impulse?
What did you do?
What did you need right then?
If a loving wise person could have been with you right then, what could they have done that was helpful?

5. GET CURIOUS TOGETHER

Now for the pay-dirt time. Once each of you has ~

adjusted your attitude;
set an intention to deepen your relationship;
considered that judgments may be autobiographical;
focused within to understand what bombs went off and why;
it’s time to share.

It’s time to say “Wow – how fascinating! What just happened for us? ”

And talk about what you have each learned about what was happening for each of you – from the inside out. I have a sample dialogue below if you are not too sure what this might look like.

6. BE GRATEFUL

And finally, far from feeling disappointed in these episodes, be grateful!

Intimacy is just that – opportunities to “In To Me See.”

If we did not occasionally ignite landmines and create these opportunities to get curious about ourselves and one another, how would the relationship grow?

Seriously. These mash-ups of our competing world views – these inner landmines triggered by a word, a look, a subtle or blatant action by a loved one – reveal with an all too raw honesty our just-below-the-surface reactivity. And our reactivity is simply our way of keeping our vulnerability tucked safely away – inside. In the dark.

How else might we be brought so vigorously into the light of our blindness? What else would flush out these unconscious loyalties ~

to values long forgotten;
to the wisps and mossy tendrils of childhood fears;
to the ghosts of families long gone;
to burdensome beliefs we embodied as children having to do with our inadequacies, our not-enoughness, our unworthiness;

which unconsciously lurk in our deepest selves and fuel our need for protection.

This is the gift of relationship.

*** * * * * * * * * * * * * ***

What might such a great apology look and sound like?

Back to Amos and Zoe at the office party whose story originally appears here.

Let’s assume Amos and Zoe have arrived at the morning after the party and Amos has just unleashed all his pent-up emotions on Zoe. Right then maybe one of them recognizes that “Huston – we’ve got a problem!” moment and remembers having read this blog (hey – you never know…) and sees in that moment an opportunity to try something different.

ZOE to AMOS

Oh Amos – look at us! We’re both hurting ourselves and one another. You know, our relationship matters to me and I want to understand what happened last night and this morning. I want to do this differently. Would you be up for having a conversation with me or do you need some time first?

AMOS to ZOE

Well I sure know I’m hurting, but if you’re hurting too (which makes sense since I was just way out of line yelling at you) then yes. I definitely would rather do this differently. I hate losing my calm. I went from feeling all wronged and righteous to feeling like a total jerk. If there’s a better way, I’m interested.

ZOE to AMOS

How be if we agree that more important than seeing which one of us is the bigger jerk, we decide we are both right and both wrong. In other words – they cancel out and it’s more interesting to see how we each felt hurt and how we each reacted. That is, we dump the blame game?

AMOS to ZOE

Yes – that makes sense to me. The old “Who gets the Biggest Unkind Jerk” award conversation never works!

ZOE to AMOS

Thanks Amos – I really appreciate that. Yea – I hate that conversation too. You know, while you were out at your game and I was nursing my hangover here this morning, I had a lot of time to think about what was going on for me last night. Would you be up for helping me process that a bit?

AMOS to ZOE

Sounds helpful – much more fun than you listing off all my recent crimes and misdemeanors!

ZOE to AMOS

So I was super anxious about the party. I had this gut knot and I kept telling myself it was excitement you know – I usually love parties and any excuse to dance is fine by me. But I noticed I wasn’t connected to myself. I was sort of scanning the environment the whole time – like I was unsafe.Maybe I don’t feel like I really belong at that firm yet: everyone is so Type A and ambitious. So when I met that group of folks I knew in the lobby and we rode the elevator I was almost play-acting. I noticed I needed them to see me and interact with me and I hate feeling vulnerable like that so it threw me off. I think I sensed your discomfort too and it felt overwhelming to me when I was in that state so I – almost unconsciously now I think about it – knew I needed to get some space from you. To stop drowning in my own fears. Sounds odd now I say it out loud.

AMOS to ZOE

Goodness Zoe – I had no idea you ever felt that way. I thought I had exclusive rights to that needy feeling! It’s so odd because I had a whole other story going on in my head. You know you looked so gorgeous and when we met up with the group I told myself you were flirting because clearly all those Alpha men would be better company (and probably better mates) for you. And then when you introduced me to Sally that was the confirmation right there. I take care of some single female so you can go off. It never occurred to me that you might be feeling sort of the same way I was — that we were both there, both feeling a bit vulnerable.

ZOE to AMOS

Yes – I used to think of you as needy, Amos. But I think it’s just that I so hate that part of me I’m hyper critical of it in others – especially the man I love most. So, what could I have done differently I wonder? I’m thinking if I’d stopped long enough to listen to those inner fears I had, before I wound myself so tight I practically bounced off the walls – we could have talked about how we both felt and what we each needed to make that evening if not care-free, at least fun.

I’ll spare you!

I could play this conversation out for the time it took them to each dig within, bring curiosity and compassion to themselves and share it with one another.

But hopefully you get the idea.

What a different sort of conversation.

Maybe give it a go one day. See if connecting to your inner vulnerabilities and sharing them with one another deepens the love and respect you have. Lean in. Purr a little . .

FIRST TIME HERE?

This is the latest article in a year-long series on the “12-most-important-relationship-skills-no-one-ever-taught-me-in-school-but-I-sure-wish-they-had.”

Click the box for the full list. →

If you’re interested in reading this blog in sequence, below are links to the series to date, beginning with the first posting at the top.

OVERVIEW

SKILLS FOR UNDERSTANDING

SKILL ONE ~ Recognize (and get to know) the many “yous.”

SKILL TWO ~ Learn how to be pro-active: choose how y’all show up.

SKILL THREE ~ Accept (and get curious about) other peoples’ complexity

SKILLS FOR CONNECTING

SKILL FOUR ~ Master the Art of Conversation

SKILL FIVE ~ Learn How To Listen With Your Whole Self

SKILL SIX ~ Crack The Empathy Nut

SKILL SEVEN ~ Practice Kindness

SKILL EIGHT ~ Negotiate with a Win-Win Mentality

SKILLS FOR RE-CONNECTING

SKILL NINE ~ Build (or rebuild) trust.

SKILL TEN ~ Apologize & “Do Over” When You’ve Blown It

The Anatomy of a Bad Apology

10 Replies

Last week I told the story of Amos and Zoe, the office party debacle and their ensuing fight.

I ended up asking ~

Who should apologize to whom?
What for?
Why?

and I offered 15 sample apologies they could have offered one another.

This week I promised to critique the apologies and offer my handy-dandy “Best Apology Guidelines” (maybe with a sexier title!). However, the critique is lengthy enough so we’ll tackle “The Anatomy of a Great Apology” next time.

*****************************************************

So, what did you make of Amos and Zoe’s predicaments?

Who should apologize to whom?
What for?
Why?

A dear friend (and loyal reader of this blog who has an interest in child development and some experience in that field) submitted his response and I love it – thank you Stuart!

Here is his take:

I can think of two ways to approach the question of apology. One is to examine the offense; the other is to examine the anatomy of an apology. I think the offense first.

Was there an offense? Zoe requested Amos presence at a function that was important to her and then treated him – well, in my view, treated him dismissively. Likely, Zoe didn’t view her behavior as being dismissive but made the assumption, based on her own assumption of autonomy, that going off and pursuing her own interests was simply no big deal.

Amos behaved badly in reaction to the treatment he experienced. Probably his (over)reaction was based not only on what actually happened but on his own insecurity and sense of unworthiness.

Stuart’s points already hint at the complexity involved in whether or not a particular person feels what they did was “offensive.” Maybe they feel their partner is overly sensitive, or maybe they each have different abilities when it comes to expressing their needs. Often whether or not one feels offended is situational and worth becoming curious about. A topic for next week.

However, in a long term relationship, erring on the side of silence or bumbling your apologies when you’ve blown it, creates a rift between two people. Every time one person does something their partner feels hurt by – and fails to apologize, understand and make amends for their part – it deepens this rift. Until no bridge can span it any more and you drift – like vast inaccessible continents – too far apart to ever reunite.

How odd then, that even though we know (or at least suspect) that learning how to say sorry is a key skill for happy long-term relationships, there is still such a rich variety of appalling apologies out there? I figure it’s time to hit the pause button and review why “I’m sorry but…” (and it’s companion appalling apologies) is dead at the get-go.

So here you go. If anyone uses one of these ghastly apologies on you, you can tell them precisely why their attempt won’t cut it. Then, direct them here. Or, both come back next week to find out what it takes to use a painful incident to grow personally and interpersonally. It’s true. Mistakes really are opportunities for deepening our connections.

[If you didn’t read last week’s blog, this article will make more sense if you do. You can access it here.]

Amos’s apology is in green.
Zoe’s in red.
My rationale for why this is NOT a sincere apology follows in blue.

Apology #1

OK, I know I blew my lid Saturday morning and I’m sorry but honestly Zoe you were horrible to me at the party.
OK, so I had a fun night, made a bad choice at the end and I’m sorry but honestly Amos, you were a grump at the party and way out of line on Saturday morning.

FAIL!

It violates the “Never use ‘but” in an apology” rule.

Never use “but” in an apology. Ever. Period. Inevitably what follows is criticism or an excuse.

Apology #2

I’m sorry you felt hurt by what I said on Saturday morning.
I’m sorry you felt hurt by what happened at the party.

FAIL!

This violates the “Keep the focus on what you did” rule.

You are only responsible for your thoughts and your actions. How the other person reacts to you is their business and certainly does not need you taking any ownership of. “I’m sorry you felt hurt” can be experienced as belittling – like maybe feeling hurt is for sissies. Instead, own what you did.

Apology #3

Listen, if that hurt you I didn’t mean it that way.
Listen, if that hurt you I didn’t mean it that way.

FAIL!

This violates the “Don’t be conditional” rule.

“If” is a bit like “but” – an instant FAIL! When you say “If that hurt” you are telling your partner their pain is fictional, hypothetical, not something you are convinced of. Or worse, maybe your partner is over-reacting since any “normal” person wouldn’t be expressing pain round about now. No “Ifs”!

Apology #4

OK OK I was a total sh*t! I’m so so sorry! I ought to have just kept my peace, not said a word, welcomed you home with open arms and not cared one iota that you’d slept in another man’s house – or was it bed – that night?
OK OK I was a total sh*t! I’m so so sorry! I ought to have just focused on you and made sure you had a wonderful evening. It was selfish of me to want to dance with my co-workers and to stay at a friend’s house so I didn’t disrupt your sleep before the game, as you asked, remember?

FAIL!

This violates the “Don’t go over the top” rule.

Going over the top becomes Vaudeville. Loses it’s sincerity. Not to mention the inevitable sarcasm that can slip in. Honest brevity trumps fake verbosity.

Apology #5

Zoe, I made a terrible mistake. Will you forgive me?
Amos, I made a terrible mistake. Will you forgive me?

FAIL!

This violates the “Forgiveness is a gift to be bestowed upon, not begged for” rule.

Asking to be forgiven puts all the focus on you. Long before your partner needs to forgive you, you need to understand exactly what happened, and your role in it and begin to wrap your head around how you won’t hurt them again. A premature demand of forgiveness is damaging in its own right.

Apology #6

I know you’re mad at me Zoe and I feel like a low life. It was horrible of me to get all caught up in being jealous of Jake when I know that’s in the past . And I think I’m hurting more than you are that I lost my cool and yelled at you. I’ve never wanted to be the sort of fellow who screams at his woman . . .I mean, who does that?
I know you’re mad at me Amos and I feel like a low life. It was horrible of me to get all caught up in work stories and not to dance with you. I think I’m hurting even more than you are that I stayed over at Jakes.

FAIL!

This violates the “Don’t drown the injured party in your own pain & sorrow” rule.

When you’ve done something your partner experiences as painful, the focus of your apology is their pain, not yours. Stay focused on seeking to understand and acknowledge their pain. Put on your grown-up pants and manage your own pain quietly, or later in a different conversation.

Apology #7

While I must apologize, you’ve gotta admit, you brought all this on when you friend-zoned me in the first few minutes at the party.
While I must apologize, you’ve gotta admit, you brought all this on when you behaved like a sullen kid at the party and then totally lost your cool on Saturday.

FAIL!

This violates the “Don’t play the blame game” rule.

A true low-bar excuse of an apology. Not only does it start out badly (saying “I must apologize” is not an apology) this heads farther south by laying blame and accusing your injured partner of deserving the treatment you delivered. Ouch!

Apology #8

You know what, here’s the deal. I spent one whole evening and most of the following morning in agony, seeing you schmoozing with all those hot shots and then waking up to find you not home even when I had to focus on the game and everything. Then, sure I have a tantrum so maybe I’m 15% of the problem but you’re packing 75% culpability I’d say!
You know what, here’s the deal. I spent one whole evening and most of the following morning being stressed out by your judgmental attitude. You made no effort to relate to my friends and then blew up because I choose to be thoughtful. So maybe I’m 15% of the problem but you’re packing 75% culpability I’d say!

FAIL!

This violates the “It takes two” rule.

Sure, sometimes you’re provoked. Sometimes your partner’s actions were super hurtful to you. And, we are talking apologies here. In every episode of relationship bruising each partner has some small part to play. Dump the math. Own your part. Simply say, “I’m sorry for my part in this.”

Apology #9

So yeah, I’m sorry and all that but heck, I’d probably do the same thing again if you treat me like that Zoe! What man wouldn’t feel outrage when his girlfriend goes home with someone else after the office party?
So yeah, I’m sorry and all that but heck, I’d probably do the same thing again if we go to a party together and you’re no fun. I’ll take care of myself and try to have a good time. Who wouldn’t?

FAIL!

Two strikes here, right!

It violates the “Never use ‘but” in an apology rule, and
It violates the “Take corrective action” rule.

Here you’re saying that you’d do the same hurtful thing again. What sort of promise to behave differently is that? If you are genuinely sorry for something you’ve done, it’s important to start thinking about how to never do this thing again – not to threaten just the opposite!

Apology #10

Hang on! I’m not sure I even know why you’re so mad at me. What did I do? Expressed my anger? Is that so bad? Go on, tell me, why are you so mad?
Hang on! I’m not sure I even know why you’re so mad at me. What did I do? Had some fun and stayed with a friend when it was so late. Is that so bad? Go on, tell me, why are you so mad?

FAIL!

It violates the “Ignorance is not an excuse” rule.

Sure, we’re not mind-readers and sometimes it’s true that you might be confused by an outburst of grief from your partner. However, you can’t possibly offer a sincere apology until you work hard to understand what you did that was hurtful or you’ll violate #9 above. If you don’t discover what you’ve done wrong, how can you promise never to do it again?

Apology #11

Zoe stop it! I said sorry a zillion times already. I won’t talk with you about this anymore.
Amos stop it! I said sorry a zillion times already. I won’t talk about this with you anymore.

FAIL!

It violates the “Do not attempt to silence your partner” rule.

If your partner is bringing up an event they clearly still feel some pain around, then your apology has not landed. It has not worked. You have not – effectively – apologized, no matter how often the “magic words” have left your mouth. This is especially poignant after an affair, when the wounds are so deep and the healing takes so long. You might just have to say “I’m so so sorry” a zillion and one times.

Apology #12

I hate it when you bring that fight up Zoe, it hurts. I’m sorry, I’m sorry, OK?
I hate it when you bring that fight up Amos, it hurts. I’m sorry, I’m sorry, OK?

FAIL!

It violates the “Don’t use ‘I’m sorry’ to dodge the deeper conversation” rule.

The work of repairing a breach in your relationship takes time and many forms. A glib “I’m sorry” is not a substitute for some tough explorations of the nature of one person’s experience or pain.

Apology #13

OK Zoe here’s the truth of it. I’m willing to say sorry, I’m willing to make amends and start over. I’m willing to accept you as you are and maybe you just are flirtatious and with a bit of a thoughtless streak. I can get over that.
OK Amos here’s the truth of it. I’m willing to say sorry, I’m willing to make amends and start over. I’m willing to accept you as you are and maybe you just are sensitive and a tad jealous. I can get over that.

FAIL!

It violates the “Do not use your apology to make your partner feel worse” rule.

This is as real bait and switch. You start off so well, the wound begins to heal over, then suddenly you lay the flesh open and expose the underbelly of your partner. Another ‘Ouch!”

Apology #14

I’ve said I’m sorry haven’t I? Isn’t sorry enough anymore?
I’ve said I’m sorry haven’t I? Isn’t sorry enough anymore?

FAIL!

It violates the “Sometimes ‘I’m sorry’ is not enough” rule.

Because sometimes it’s not. Be open to this feedback. If you really do not know how to make amends, come back next week. I’ll be talking a whole lot more about that.

Apology #15

Look, it really pisses me off when you bring up that event. Get over it already!
Look, it really pisses me off when you bring up that event. Get over it already

FAIL!

It violates the “No back-peddling” rule.

Any good you may have undertaken will be erased by this change of heart. If your partner is still bringing up your crimes and misdemeanors the better way forward is to talk with your partner about what it still hurting them. Like a piece of the splinter is still under the skin there – don’t get mad, get that splinter out.

Many thanks to J. E. Brown for some of these distinctions.

So OK, not these. But what?

Come back next week.

We’ll unpack what makes both a good apology and a great apology. There is a difference!

****************

FIRST TIME HERE?

This is the latest article in a year-long series on the “12-most-important-relationship-skills-no-one-ever-taught-me-in-school-but-I-sure-wish-they-had.”

Click the box for the full list. →

If you’re interested in reading this blog in sequence, below are links to the series to date, beginning with the first posting at the top.

OVERVIEW

SKILLS FOR UNDERSTANDING

SKILL ONE ~ Recognize (and get to know) the many “yous.”

SKILL TWO ~ Learn how to be pro-active: choose how y’all show up.

SKILL THREE ~ Accept (and get curious about) other peoples’ complexity

SKILLS FOR CONNECTING

SKILL FOUR ~ Master the Art of Conversation

SKILL FIVE ~ Learn How To Listen With Your Whole Self

SKILL SIX ~ Crack The Empathy Nut

SKILL SEVEN ~ Practice Kindness

SKILL EIGHT ~ Negotiate with a Win-Win Mentality

SKILLS FOR RE-CONNECTING

SKILL NINE ~ Build (or rebuild) trust.

Apology “Fails.”
The Anatomy of a Bad Apology

Apology “Fails”.

11 Replies

Hey I’m sorry, but October is “Apology Month.”

Here’s a story problem for you (with no numbers, I hasten to add). It’s a not too atypical sort of mis-communication / mis-understanding / poor choice made by couples early on in their relationship. This is a composite example from some of the situations I’ve helped folks navigate.

I’ll describe the situation. You get to have sympathy for one or other (both or neither) of the protagonists as they stumble through a Christmas party fiasco.

After the damage has been done, I describe 15 hypothetical apologies they might use on one another. My invitation to you is to try these on. How do they feel if you are the one delivering the apology? How do they feel if you are the one receiving the apology. Is there one that would work for you? Or not?

Amos and Zoe are in their mid twenties. They’ve been dating for about a year and by choice each maintains a separate apartment. Over the past 3 months, Zoe has made a practice of staying with Amos after work on Friday through Sunday night so their social and recreational lives can be shared more easily.

Amos landed a decent job with a large firm in town and is finishing up his MBA on nights and weekends. He’s about three years behind the typical curve here since he took a gap year and volunteered in Costa Rica for two years with the Peace Corps. Zoe was a straight A student her whole life and saw no merit in delaying entry into the work force. She cruised through one of the nation’s best MBA programs and is now a rising star in the most prestigious firm in town. She is highly ambitious.

Zoe has asked Amos to come to her office party. He has mixed feelings. Zoe’s at a huge firm stuffed with type A personalities all of whom – Amos suspects – will look down on his firm, his choices and his salary (not they he’s going to broadcast that but he will be showing up in a Datsun not an Audi ). On top of that, Zoe is tall, wicked smart, drop-dead gorgeous, a flirtatious dancer and Amos can imagine how the wolves will be circling all night. The alcohol and music won’t help and then – wasn’t her old college boyfriend recently hired? Plus, Amos has a game at 9:00am Saturday (he plays for a local soccer league and their main rivals are up tomorrow) so he has to watch his alcohol and hopefully get to bed soon after midnight.

On the other hand, he wants her to come to his office party, and better to be there fending off the opposition than sitting home worrying.

Zoe asked Amos to the office bash because she’s been telling everyone about her “friend” (it’s a fine line at work; she wants the safety of a relationship with the just-off-limits sense of promise for her male colleagues) so she better show up with him. But, it’s not the best plan since she knows he feels insecure about his education and work place (a trait she dislikes) and he’ll want to not drink much and go home early for the game.

They take separate cars and meet in the lobby. Things head south pretty quickly they both reported. A posse of Zoe’s immediate colleagues crowd the elevator with them to the party floor and immediately drop into “shop talk” so Amos is out on a limb and Zoe makes no attempt to either introduce him nor catch him up on the backstory. He literally trails behind the group as they leave the elevator and immediately looses her to a throng of mega decibel conversation and music.

Zoe’s on her game, loving the energy, the vibe, and excitement and the anticipation of dancing. Oh – where’s Amos?

Amos figures he’ll get their drinks and uses this offering to re-enter the group. At this point she introduces him and he’s stunned to hear she says “Oh hey, I’d like to you meet my friend, Amos. Amos this is the start-up team I was telling you about…”

Friend-zoned in the first half hour? Not good. Amos racks his brains to see if he remembers any sort of opening gambit tid-bit about this team he’s apparently heard all about but draws a blank. But hey, all guys… he throws out a “how about the game last night?”

No takers. They seem to turn as one and drift off toward someone else they obviously find more interesting. Zoe pauses . . . then spots her girl friend Lucy. She grabs Amos and brings him to meet her. Lucy’s husband is away and Zoe seems keen for Amos to be attentive to Lucy while she… what did she say? But she’s gone – slipping into the throng.

From here out Zoe and Amos attend different events (experientally) and I’ll spare you the details. Amos leaves at 11:00pm after he finds Zoe on the dance floor to let her know. She agrees that’s a great idea and she’ll see him later and no, she won’t wake him on account of the game and his need for sleep.

By the time they make it to me about a month later their stories are hardened into battle lines. Here is how things played out.

Zoe did meet up with her old college flame. While she knew she did not want to hit the repeat button (he was way too self-absorbed for her long term, in fact “Narcissistic” came to mind as she described him) he was still funny, fascinating, wealthy and great dancer. By 3:00am the following morning she decided to accept his offer for her to sleep at his place rather than disturb Amos.

Amos left feeling angry and vulnerable. He berated himself for not putting on more of an alpha-male show and he wished, not for the first time, that he could Tango. He slept soundly though and it wasn’t until his alarm went on Saturday morning at 7:45 that he noticed Zoe had never come over. His own inner alarms went off but he showed up for his game (they lost) and then found Zoe sleeping off a bit of a hangover on his couch when he got home. In an instant all his frustration, anger, hurt, jealousy, doubt and insecurity erupted and for the first time in their relationship Amos went off on Zoe, calling her names, questioning her faithfulness, insulting her firm, friends, choices and attitude.

Zoe – who was feeling a bit guilty – kept calmer, but neither partner felt good about the fight that followed.

********************************************************************

OK – so right here I have 3 questions for you.

Who should apologize to whom?
What for?
Why?

Now you get to weigh in.

First, if you were Zoe, would any of the following apologies make you feel better?

OK, I know I blew my lid Saturday morning and I’m sorry but honestly Zoe you were horrible to me at the party.
I’m sorry you felt hurt by what I said on Saturday morning.
Listen, if that hurt you I didn’t mean it that way.
OK OK I was a total sh*t! I’m so so sorry! I ought to have just kept my peace, not said a word, welcomed you home with open arms and not cared one iota that you’d slept in another man’s house – or was it bed – that night?
Zoe, I made a terrible mistake. Will you forgive me?
I know you’re mad at me Zoe and I feel like a low life. It was horrible of me to get all caught up in being jealous of Jake when I know that’s in the past . And I think I’m hurting more than you are that I lost my cool and yelled at you. I’ve never wanted to be the sort of fellow who screams at his woman . . .I mean, who does that?
While I must apologize, you’ve gotta admit, you brought all this on when you friend-zoned me in the first few minutes at the party.
You know what, here’s the deal. I spent one whole evening and most of the following morning in agony, seeing you schmoozing with all those hot shots and then waking up to find you not home even when I had to focus on the game and everything. Then, sure I have a tantrum so maybe I’m 15% of the problem but you’re packing 75% culpability I’d say!
So yeah, I’m sorry and all that but heck, I’d probably do the same thing again if you treat me like Zoe! What man wouldn’t feel outrage when his girlfriend goes home with someone else after the office party?
Hang on! I’m not sure I even know why you’re so mad at me. What did I do? Expressed my anger? Is that so bad? Go on, tell me, why are you so mad?
Zoe stop it! I said sorry a zillion times already. I won’t talk with you about this anymore.
I hate it when you bring that fight up Zoe, it hurts. I’m sorry, I’m sorry, OK?
OK Zoe here’s the truth of it. I’m willing to say sorry, I’m willing to make amends and start over. I’m willing to accept you as you are and maybe you just are flirtatious and with a bit of a thoughtless streak. I can get over that.
I’ve said I’m sorry haven’t I? Isn’t sorry enough anymore?
Look, it really pisses me off when you bring up that event. Get over it already!

Now, if you were Amos, would any of the following apologies make you feel better?

OK, so I had a fun night, made a bad choice at the end and I’m sorry but honestly Amos, you were a grump at the party and way out of line on Saturday morning.
I’m sorry you felt hurt by what happened at the party.
Listen, if that hurt you I didn’t mean it that way.
OK OK I was a total sh*t! I’m so so sorry! I ought to have just focused on you and made sure you had a wonderful evening. It was selfish of me to want to dance with my co-workers and to stay at a friend’s house so I didn’t disrupt your sleep before the game, as you asked, remember?
Amos, I made a terrible mistake. Will you forgive me?
I know you’re mad at me Amos and I feel like a low life. It was horrible of me to get all caught up in work stories and not to dance with you. I think I’m hurting even more than you are that I stayed over at Jakes.
While I must apologize, you’ve gotta admit, you brought all this on when you behaved like a sullen kid at the party and then totally lost your cool on Saturday.
You know what, here’s the deal. I spent one whole evening and most of the following morning being stressed out by your judgmental attitude. You made no effort to relate to my friends and then blew up because I choose to be thoughtful. So maybe I’m 15% of the problem but you’re packing 75% culpability I’d say!
So yeah, I’m sorry and all that but heck, I’d probably do the same thing again if we go to a party together and you’re no fun. I’ll take care of myself and try to have a good time. Who wouldn’t?
Hang on! I’m not sure I even know why you’re so mad at me. What did I do? Had some fun and stayed with a friend when it was so late. Is that so bad? Go on, tell me, why are you so mad?
Amos stop it! I said sorry a zillion times already. I won’t talk about this with you anymore.
I hate it when you bring that fight up Amos, it hurts. I’m sorry, I’m sorry, OK?
OK Amos here’s the truth of it. I’m willing to say sorry, I’m willing to make amends and start over. I’m willing to accept you as you are and maybe you just are sensitive and a tad jealous. I can get over that.
I’ve said I’m sorry haven’t I? Isn’t sorry enough anymore?
Look, it really pisses me off when you bring up that event. Get over it already!

What do you think? How many of these pretty common forms of apology would work for you? Two or three? None?

Come back next week and I’ll give the therapists’ critique of each of these, plus deliver my handy-dandy Best Apology Guidelines (maybe with a sexier title!).

Plus – if you’ve stumbled upon this blog and have read this far – thank you! Or if you read it regularly by following the Facebook link, thank you! I’d love to invite you not to miss next weeks (or any of the remaining weeks) by hitting the “FOLLOW” button to subscribe.

In 2016 I plan to turn these Relationship Skills articles into a book, and having a healthy blog subscriber list all helps when it comes time to publish and market.

Here’s to some conscious apologies this week and come back for the critique.

FIRST TIME HERE?

This is the latest article in a year-long series on the “12-most-important-relationship-skills-no-one-ever-taught-me-in-school-but-I-sure-wish-they-had.”

Click the box for the full list. →

If you’re interested in reading this blog in sequence, below are links to the series to date, beginning with the first posting at the top.

OVERVIEW

SKILLS FOR UNDERSTANDING

SKILL ONE ~ Recognize (and get to know) the many “yous.”

SKILL TWO ~ Learn how to be pro-active: choose how y’all show up.

SKILL THREE ~ Accept (and get curious about) other peoples’ complexity

SKILLS FOR CONNECTING

SKILL FOUR ~ Master the Art of Conversation

SKILL FIVE ~ Learn How To Listen With Your Whole Self

SKILL SIX ~ Crack The Empathy Nut

SKILL SEVEN ~ Practice Kindness

SKILL EIGHT ~ Negotiate with a Win-Win Mentality

SKILLS FOR RE-CONNECTING

SKILL NINE ~ Build (or rebuild) trust.

Apology “Fails.”

Five Conversations

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When I was twenty-something my boss, who was thirty-something, told me “When you’ve been married a while, you begin to have the same conversation over and over again.”

I was newly in love and this seemed like an impossible nightmare. We – Mark and I – would never run out of things to learn, to say, to inspire, to challenge, to encourage, to deepen our love.

Now we’ve been married for thirty-something years and we’re working to keep things fresh: Mostly. It’s a journey. It’s a conscious effort. When you say “’Til death do us part” these days – man – that can be a L O N G time. How do folks keep conversations fresh, connective, helpful, real?

And, that’s only one challenge for “The Conversation” – that relationship heavy lifter; that bridge over troubled waters; that small brave rocket launched from one soul to another across unfathomable distances of culture, meaning and interpretation to land into what – hostile waters? Toxic air? Fertile ground? We often don’t know, when we launch that first “Hello!”

But, if we are to be in relationship to someone else we must keep launching our words as emissaries of hope and tentative connection else – what? Radio static? Terrifyingly unfathomable silence?

OK – enough of the hyperbole. I had fun there.

But I have – through years of conversations as a professional therapist, wife, mother, sister, friend – discovered The Rule of Five when it comes to learning about and engaging in great, powerful, connective conversations.

I figure there are ~

Five Assumptions I’m Making
Five Conversations
Five Principles of Great Conversations
Five Levels of Intimacy
Five Conversation Killers

And, as luck would have it, there are five Wednesdays in April for me to share each of these!

Today I’m going with 1 and 2 since you’ll need to know my assumptions. And besides, I need week five for that little something special I have up my sleeve!

Five Assumptions I’m Making

You want great relationships – not mediocre ones. This teaching goes beyond Conversation 101.
You are self-aware and learning all the time. These ideas are not for the denizens of denial.
You are willing to take responsibility for quality conversations. This is not for the whiners and complainers.
While you can use this information at a one-off work social, these tips are intended for those wanting, or in, longer-term relationships.
“Conversation” is not just about the words. It includes the silences and non-verbal overlays.

The Five [Types of] Conversations

When you’re in a relationship for the long haul (think partner, parents, in-laws, kids) your conversations have to be versatile. Marriages don’t survive on the “What’s your favorite movie?” or “How was lunch?” level.

You need to navigate the ~

Connecting – the frequent comings and goings and ins and outs of relating;
Deepening – the processing of life’s ups and downs;
Transacting – the tasks of living and giving and taking that demand some finesse;
Transforming – that invitation to grow oneself-up that relating precipitates;
Healing – the willingness to apologize and forgive when we hurt one another.

These are different skills.

1. Connecting – the frequent comings and goings and ins and outs of relating

So OK – every relationship starts someplace. Maybe even at the office social. At one end of connecting therefore is that “What’s my opening gambit?” fear. How do I know if I even want to get to know X or Y more fully if I can’t pluck up the courage to say “Boo.”

Here’s an info-graphic based on shyness-expert Professor Bernardo J. Carducci’s five (that “Five” again!) stages of a successful conversation.

But out beyond the initial connection, every-day connecting and re-connecting comprise the warp threads of long term relating. All day, every day – with people who matter to us – we’re structuring our relationship through conversational bids for connection. They look like this:

Did you see that sunrise? Boy it was breathtaking today!
I found a new farm for happy-chicken, free-range eggs. What do you think of them?
Oh, the neighbors are putting in a new planter box – I wonder what they’ll grow.

Yup – seriously folks. These are long-term-relationship conversational bids for connection. You know how you could blow it? By hearing them as slightly mad one-liners, instead of conversational openers. Sure they could be the mad mutterings of the old cat lady down the road, but if you want a great relationship with the mutterer in your life then you need to also hear what is underneath: you need to listen for the unspoken sub text, which is “Hi there! You’re on my radar. Am I on yours?” And yes, you need to respond.

These Connecting Conversations do not have to be long. A little friendly volley works wonders. Not in the mood? Nurturing the inner grump today? No worries, as Dan Wile writes, you can still honor the spirit of a Connecting Conversation by simply commenting on your state: “Hon, I’m all over those eggs. Right now I gotta dash. See you tonight – good luck with that meeting.” That right there – while brisk, is not brusque. It lets a partner know you heard and they are indeed still an important blip on your radar.

2. Deepening – the processing of life’s ups and downs

If Connecting is the warp thread, Deepening is the woof. Every day we rally forth into the world to study, work, play, teach, shop, search – whatever. And we come back with our share of triumph and tragedy. It’s with our loved ones that we process this stuff – or at least, ideally. It’s how we converse about these daily experiences that builds or erodes our mutual trust, love and attachment.

These conversations tend to go well to the extent one or both parties have some emotional fluency. For a brief overview I’m going to paraphrase from that master of emotional intelligence, Haim Ginott as explained in Chapter 1 of Faber & Mazlish’s How To Talk So Kids Will Listen (yes, this works for grown-ups too).

So, imagine it’s the end of the day and you’re regrouping as a family. One of you has suffered some sort of indignation and wants to use this Deepening Conversation (though they don’t use that term!) to process what went down. They want to feel better. To understand why it felt so bad. To see if they need to respond. What do they need to keep this conversation feeling helpful and good?

Here are 7 things they do not need!

Denial of feelings ~ “There’s no reason to be upset. It’s foolish to feel that way. You’re probably just tired and blowing the whole thing out of proportion. Come on, cheer up!”
Philosophy ~ “Look, life’s like that. You can’t always get what you want. You need to learn how to take things in stride. Nothing’s perfect.”
Advice ~ “Here’s what I think you ought to do. Tomorrow go here and say that. Don’t get sidetracked…”
Questions ~ “Well what did you do that precipitated this whole thing? Didn’t you think of that? Didn’t this same thing happen last month?“
Defending the other person ~ “No wonder X did this. You were a total jerk! You’re lucky it wasn’t worse!”
Pity ~ “Oh you poor thing! That’s just terrible! I feel SO sorry for you.”
Psychoanalysis ~ “Has it ever occurred to you that the real reason you are so upset is that this reminds you of how your father treated you, and you always over-reacted to him?”

So, what might forward this conversation in a way that deepens your relationship?

Empathy ~ “Boy that sounds like a rough experience. To have that happen at work, in front of X and Y, especially after all the effort you put in, must have been pretty hard to take!”
Follow-up ~ “What do you need right now, to move forward with this?“

So, deepening conversations do more than Connecting. They let the other person know you not only heard them, but you are seeking to understand their experiences and get on their team. Once you respond thoughtfully, empathically, these conversations will keep spiraling deeper – have a go. See what you notice.

3. Transacting – the tasks of living and giving and taking that demand some finesse

These are those grittier conversations which often take place at that edge where we bug one another.

The proverbial toothpaste and toilet seat perennial arguments that marriages are purported to crash upon.

No more!

For these conversations, I am totally indebted to Marshall Rosenberg and his work in developing and teaching a process he calls Non-Violent Communication.

Whether you click on the graphic or download the PDF here – 4part_nvc_process – you’ll have a brief over-view of a hugely helpful 4 part process for figuring out how to have a conversation about needs that not only helps you get those needs met, but also deepens your relationship.

This is such a super important issue for great relationships, I’m dedicating the whole month of August to the topic. So – do please come back!

4. Transforming – that invitation to grow oneself-up that relating precipitates

The origin of the word and concept behind “conversation” – according to the online etymology dictionary, is ~

mid-14c., “living together, having dealings with others,” also “manner of conducting oneself in the world;” from Old French conversation, from Latin conversationem (nominative conversatio) “act of living with,” noun of action from past participle stem of conversari “to live with, keep company with,” literally “turn about with,” from Latin com- “with” (see com-) + vertare, frequentative of vertere (see versus).

which seems to imply a more snap-shot of what is than a transformative anything.

However, the fact of living together and being with one another can be transformative.

I’ve seen it in my work for years. We can be called forth to be better.

Again, a lofty topic worth taking time over, and here is a wonderful little book that will help you get there, from Mona Barbera.

Two key concepts to whet your appetite?

The intense pain you think [the other person] is causing is really your own.
No matter what [the other person] is dishing out, you can choose to give better back.

Mona’s book is targeting couples, but her ideas are universal and can absolutely help you use these forms of Transformative Conversation to do just that – to become a bigger you.

5. Healing – the willingness to apologize and forgive when we hurt one another

Another whopper as far as relationship resiliency goes, and one that is getting covered in depth in October (Apologizing) and November (Forgiving).

If you are keen to get a feel for how these conversations might look, you could visit these articles I wrote in 2012:

Come Fall, I’ll rework these articles – so again, do come back!

FIRST TIME HERE?

This is the latest article in a year-long series on the “12-most-important-relationship-skills-no-one-ever-taught-me-in-school-but-I-sure-wish-they-had.

Click the box for the full list → →

If you are interested in reading this blog in sequence, below are links to the series to date, beginning with the first posting at the top.

OVERVIEW

SKILLS FOR UNDERSTANDING

SKILL ONE ~ Recognize (and get to know) the many “yous.”

SKILL TWO ~ Learn how to be pro-active: choose how y’all show up.

SKILL THREE ~ Accept (and get curious about) other peoples’ complexity

First Breath of Apology ~ The Story

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Summary

When someone you love does something that hurts you emotionally, it’s quite common to find yourself caught between two opposing desires:

Revenge – make ‘em pay for your hurt
Forgive – and forget as quickly as possible to remove the pain.

Neither is great.

If you practice revenge you reinforce your own pain since (think about this) emotional pain arises from our story about an event – not the event itself.

If you rush to forgive, forget and avoid having an honest conversation with yourself and whoever hurt you, you practice being a coward in the face of your true experience.

A robust reconciliation, based upon an artful apology, avoids both these problems. In my work I’ve found there are five stages or “breaths” you need to take. Why “breaths”?

When we are stressed it really helps to breathe: Keep breathing!
There are in-breaths and out-breaths. To stay alive, you need both. A reconciliation between 2 people that avoids revenge or victim-hood needs both these perspectives.

First Breath ~ THE STORY

ACCUSER Be brave and speak up

Feel entitled. Say “Listen to me!” Let your story out. Tell your partner what is going on for you and why you are so upset. Give as many details as you can to help the accused see things from your point of view.

“I’m never ever going to an office party with you again! You abandon me the moment we get there, you schmooze with everyone and don’t introduce me to half of them. And then, at dinner, you sit next to that new woman and spend the whole night in quiet conversation leaving me across from you between two crashing bores whom I didn’t even know!”

ADVANTAGES? In any reconciliation process, the person who has experienced something painful needs to tell their story. It’s a bit like rounding up the all the loose edges of a tumour in surgery. If you leave tendrils of cancer behind, the cells will re-grow. Telling your story as fully and honestly as you possibly can will allow you to eventually let it go.

ACCUSED Close that beak & listen quietly to the accusation.

Face your accuser. Breathe deeply. Give this issue your full attention. Do not, under any circumstances, explain, justify, defend or deny. Zip it and listen. If your mind is busy doing anything other than listening, you’ll miss too much.

ADVANTAGES? This step is the key to your success. As long as someone is feeling hurt they will have no interest in hearing anything from you: no whys, excuses, justifications or pleas for forgiveness will trump their need to just spit out the pain. All the things we usually do actually make things worse. This is not about you. This is about the impact something you have done (or not done, or said) has had on someone else. Sure, you may feel they have over-reacted or might not feel so dreadful if they only understood things from your point of view. Maybe. However, given that “ultimate reality” is up for grabs in any given situation, what I’m advocating for here is “what is most helpful in this situation right now?” This step is the most helpful thing you can do.

This is Part 1 of 5.

Check back tomorrow for Second Breath of Apology ~ FEELINGS