Tag Archives: Apology

Apology “Fails”.

Hey I’m sorry, but October is “Apology Month.”

Here’s a story problem for you (with no numbers, I hasten to add). It’s a not too atypical sort of mis-communication / mis-understanding / poor choice made by couples early on in their relationship. This is a composite example from some of the situations I’ve helped folks navigate.

I’ll describe the situation. You get to have sympathy for one or other (both or neither) of the protagonists as they stumble through a Christmas party fiasco.

After the damage has been done, I describe 15 hypothetical apologies they might use on one another. My invitation to you is to try these on. How do they feel if you are the one delivering the apology? How do they feel if you are the one receiving the apology. Is there one that would work for you? Or not?

Amos and Zoe are in their mid twenties. They’ve been dating for about a year and by choice each maintains a separate apartment. Over the past 3 months, Zoe has made a practice of staying with Amos after work on Friday through Sunday night so their social and recreational lives can be shared more easily.

Amos landed a decent job with a large firm in town and is finishing up his MBA on nights and weekends. He’s about three years behind the typical curve here since he took a gap year and volunteered in Costa Rica for two years with the Peace Corps. Zoe was a straight A student her whole life and saw no merit in delaying entry into the work force. She cruised through one of the nation’s best MBA programs and is now a rising star in the most prestigious firm in town. She is highly ambitious.

Zoe has asked Amos to come to her office party. He has mixed feelings. Zoe’s at a huge firm stuffed with type A personalities all of whom – Amos suspects – will look down on his firm, his choices and his salary (not they he’s going to broadcast that but he will be showing up in a Datsun not an Audi ). On top of that, Zoe is tall, wicked smart, drop-dead gorgeous, a flirtatious dancer and Amos can imagine how the wolves will be circling all night. The alcohol and music won’t help and then – wasn’t her old college boyfriend recently hired? Plus, Amos has a game at 9:00am Saturday (he plays for a local soccer league and their main rivals are up tomorrow) so he has to watch his alcohol and hopefully get to bed soon after midnight.

On the other hand, he wants her to come to his office party, and better to be there fending off the opposition than sitting home worrying.

Zoe asked Amos to the office bash because she’s been telling everyone about her “friend” (it’s a fine line at work; she wants the safety of a relationship with the just-off-limits sense of promise for her male colleagues) so she better show up with him. But, it’s not the best plan since she knows he feels insecure about his education and work place (a trait she dislikes) and he’ll want to not drink much and go home early for the game.

They take separate cars and meet in the lobby. Things head south pretty quickly they both reported. A posse of Zoe’s immediate colleagues crowd the elevator with them to the party floor and immediately drop into “shop talk” so Amos is out on a limb and Zoe makes no attempt to either introduce him nor catch him up on the backstory. He literally trails behind the group as they leave the elevator and immediately looses her to a throng of mega decibel conversation and music.

Zoe’s on her game, loving the energy, the vibe, and excitement and the anticipation of dancing. Oh – where’s Amos?

Amos figures he’ll get their drinks and uses this offering to re-enter the group. At this point she introduces him and he’s stunned to hear she says “Oh hey, I’d like to you meet my friend, Amos. Amos this is the start-up team I was telling you about…”

Friend-zoned in the first half hour? Not good. Amos racks his brains to see if he remembers any sort of opening gambit tid-bit about this team he’s apparently heard all about but draws a blank. But hey, all guys… he throws out a “how about the game last night?”

No takers. They seem to turn as one and drift off toward someone else they obviously find more interesting. Zoe pauses . . . then spots her girl friend Lucy. She grabs Amos and brings him to meet her. Lucy’s husband is away and Zoe seems keen for Amos to be attentive to Lucy while she… what did she say? But she’s gone – slipping into the throng.

From here out Zoe and Amos attend different events (experientally) and I’ll spare you the details. Amos leaves at 11:00pm after he finds Zoe on the dance floor to let her know. She agrees that’s a great idea and she’ll see him later and no, she won’t wake him on account of the game and his need for sleep.

By the time they make it to me about a month later their stories are hardened into battle lines. Here is how things played out.

Zoe did meet up with her old college flame. While she knew she did not want to hit the repeat button (he was way too self-absorbed for her long term, in fact “Narcissistic” came to mind as she described him) he was still funny, fascinating, wealthy and great dancer. By 3:00am the following morning she decided to accept his offer for her to sleep at his place rather than disturb Amos.

Amos left feeling angry and vulnerable. He berated himself for not putting on more of an alpha-male show and he wished, not for the first time, that he could Tango. He slept soundly though and it wasn’t until his alarm went on Saturday morning at 7:45 that he noticed Zoe had never come over. His own inner alarms went off but he showed up for his game (they lost) and then found Zoe sleeping off a bit of a hangover on his couch when he got home. In an instant all his frustration, anger, hurt, jealousy, doubt and insecurity erupted and for the first time in their relationship Amos went off on Zoe, calling her names, questioning her faithfulness, insulting her firm, friends, choices and attitude.

Zoe – who was feeling a bit guilty – kept calmer, but neither partner felt good about the fight that followed.

********************************************************************

OK – so right here I have 3 questions for you.

Who should apologize to whom?
What for?
Why?

Now you get to weigh in.

First, if you were Zoe, would any of the following apologies make you feel better?

OK, I know I blew my lid Saturday morning and I’m sorry but honestly Zoe you were horrible to me at the party.
I’m sorry you felt hurt by what I said on Saturday morning.
Listen, if that hurt you I didn’t mean it that way.
OK OK I was a total sh*t! I’m so so sorry! I ought to have just kept my peace, not said a word, welcomed you home with open arms and not cared one iota that you’d slept in another man’s house – or was it bed – that night?
Zoe, I made a terrible mistake. Will you forgive me?
I know you’re mad at me Zoe and I feel like a low life. It was horrible of me to get all caught up in being jealous of Jake when I know that’s in the past . And I think I’m hurting more than you are that I lost my cool and yelled at you. I’ve never wanted to be the sort of fellow who screams at his woman . . .I mean, who does that?
While I must apologize, you’ve gotta admit, you brought all this on when you friend-zoned me in the first few minutes at the party.
You know what, here’s the deal. I spent one whole evening and most of the following morning in agony, seeing you schmoozing with all those hot shots and then waking up to find you not home even when I had to focus on the game and everything. Then, sure I have a tantrum so maybe I’m 15% of the problem but you’re packing 75% culpability I’d say!
So yeah, I’m sorry and all that but heck, I’d probably do the same thing again if you treat me like Zoe! What man wouldn’t feel outrage when his girlfriend goes home with someone else after the office party?
Hang on! I’m not sure I even know why you’re so mad at me. What did I do? Expressed my anger? Is that so bad? Go on, tell me, why are you so mad?
Zoe stop it! I said sorry a zillion times already. I won’t talk with you about this anymore.
I hate it when you bring that fight up Zoe, it hurts. I’m sorry, I’m sorry, OK?
OK Zoe here’s the truth of it. I’m willing to say sorry, I’m willing to make amends and start over. I’m willing to accept you as you are and maybe you just are flirtatious and with a bit of a thoughtless streak. I can get over that.
I’ve said I’m sorry haven’t I? Isn’t sorry enough anymore?
Look, it really pisses me off when you bring up that event. Get over it already!

Now, if you were Amos, would any of the following apologies make you feel better?

OK, so I had a fun night, made a bad choice at the end and I’m sorry but honestly Amos, you were a grump at the party and way out of line on Saturday morning.
I’m sorry you felt hurt by what happened at the party.
Listen, if that hurt you I didn’t mean it that way.
OK OK I was a total sh*t! I’m so so sorry! I ought to have just focused on you and made sure you had a wonderful evening. It was selfish of me to want to dance with my co-workers and to stay at a friend’s house so I didn’t disrupt your sleep before the game, as you asked, remember?
Amos, I made a terrible mistake. Will you forgive me?
I know you’re mad at me Amos and I feel like a low life. It was horrible of me to get all caught up in work stories and not to dance with you. I think I’m hurting even more than you are that I stayed over at Jakes.
While I must apologize, you’ve gotta admit, you brought all this on when you behaved like a sullen kid at the party and then totally lost your cool on Saturday.
You know what, here’s the deal. I spent one whole evening and most of the following morning being stressed out by your judgmental attitude. You made no effort to relate to my friends and then blew up because I choose to be thoughtful. So maybe I’m 15% of the problem but you’re packing 75% culpability I’d say!
So yeah, I’m sorry and all that but heck, I’d probably do the same thing again if we go to a party together and you’re no fun. I’ll take care of myself and try to have a good time. Who wouldn’t?
Hang on! I’m not sure I even know why you’re so mad at me. What did I do? Had some fun and stayed with a friend when it was so late. Is that so bad? Go on, tell me, why are you so mad?
Amos stop it! I said sorry a zillion times already. I won’t talk about this with you anymore.
I hate it when you bring that fight up Amos, it hurts. I’m sorry, I’m sorry, OK?
OK Amos here’s the truth of it. I’m willing to say sorry, I’m willing to make amends and start over. I’m willing to accept you as you are and maybe you just are sensitive and a tad jealous. I can get over that.
I’ve said I’m sorry haven’t I? Isn’t sorry enough anymore?
Look, it really pisses me off when you bring up that event. Get over it already!

What do you think? How many of these pretty common forms of apology would work for you? Two or three? None?

Come back next week and I’ll give the therapists’ critique of each of these, plus deliver my handy-dandy Best Apology Guidelines (maybe with a sexier title!).

Plus – if you’ve stumbled upon this blog and have read this far – thank you! Or if you read it regularly by following the Facebook link, thank you! I’d love to invite you not to miss next weeks (or any of the remaining weeks) by hitting the “FOLLOW” button to subscribe.

In 2016 I plan to turn these Relationship Skills articles into a book, and having a healthy blog subscriber list all helps when it comes time to publish and market.

Here’s to some conscious apologies this week and come back for the critique.

FIRST TIME HERE?

This is the latest article in a year-long series on the “12-most-important-relationship-skills-no-one-ever-taught-me-in-school-but-I-sure-wish-they-had.”

Click the box for the full list. →

If you’re interested in reading this blog in sequence, below are links to the series to date, beginning with the first posting at the top.

OVERVIEW

SKILLS FOR UNDERSTANDING

SKILL ONE ~ Recognize (and get to know) the many “yous.”

SKILL TWO ~ Learn how to be pro-active: choose how y’all show up.

SKILL THREE ~ Accept (and get curious about) other peoples’ complexity

SKILLS FOR CONNECTING

SKILL FOUR ~ Master the Art of Conversation

SKILL FIVE ~ Learn How To Listen With Your Whole Self

SKILL SIX ~ Crack The Empathy Nut

SKILL SEVEN ~ Practice Kindness

SKILL EIGHT ~ Negotiate with a Win-Win Mentality

SKILLS FOR RE-CONNECTING

SKILL NINE ~ Build (or rebuild) trust.

Apology “Fails.”

Fifth Breath of Apology ~ Forgiveness

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If you’ve just stumbled upon this post, it will make more sense if you read the summary below, and then Breath 1, Breath 2, Breath 3 and Breath 4.

If you’ve read all this, skip down to the parrots below.

Summary

When someone you love does something that hurts you emotionally, it’s quite common to find yourself caught between two opposing desires:

Revenge – make ‘em pay for your hurt
Forgive – and forget as quickly as possible to remove the pain.

Neither is great.

If you practice revenge you reinforce your own pain since (think about this) emotional pain arises from our story about an event – not the event itself.

If you rush to forgive, forget and avoid having an honest conversation with yourself and whoever hurt you, you practice being a coward in the face of your true experience.

A robust reconciliation, based upon an artful apology, avoids both these problems. In my work I’ve found there are five stages or “breaths” you need to take. Why “breaths”?

When we are stressed it really helps to breathe: Keep breathing!
There are in-breaths and out-breaths. To stay alive, you need both.

A reconciliation between 2 people that avoids revenge or victim-hood needs both these perspectives.
Breath 5 ~ FORGIVENESS

ACCUSED

Seek forgiveness.

After ~

you’ve heard your loved-one’s tale of woe;
you’ve listened to all the dreadful feelings this incident evoked for them;
you’ve shared a heartfelt “sorry!”
you’ve taken ownership for your role in this affair

it can be terrifically liberating to seek some sort of forgiveness ritual.

Not everyone needs this. For many, the first four strategies bring about so much shared understanding and individual light-bulb moments that the need for forgiveness seems moot. However, as a child of Catholicism, I get the catharsis of penance! So – if it seems as though closure would be useful, try it.

“Fiona – I’m really glad we talked this through. I feel we know one another a bit more. Understand things we didn’t before. I’d love to feel this was really behind us though. Do you forgive me now? Is there anything else I need to do so you can let this go and we can move on, both feeling better?

ACCUSER

Forgive when you’re ready
Check in with yourself.
Can you let this go?
Really?
Do you need some sort of final ritual?

“Yes. I’ve appreciated this too. I felt so hurt I thought it was the beginning of the end of us. But I see things much more clearly now. I feel I’ve un-muddled what was me and what was you – I’m ready to move on. So hummm, I’d say forgiveness will cost you a dinner for two at that new Thai place next week!”

This is the last of all five posts on The Art of Apologizing in Five Calming Breaths. Thanks for following this series. Let me know if you have another thorny issue you’d be interested in exploring with me.

Second Breath of Apology ~ Feelings

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If you’ve just stumbled upon this post, it will make more sense if you read the summary below, and then Breath 1.

If you’ve read Breath 1 – skip down to Lucy, below.

Summary

When someone you love does something that hurts you emotionally, it’s quite common to find yourself caught between two opposing desires:

Revenge – make ‘em pay for your hurt
Forgive – and forget as quickly as possible to remove the pain.

Neither is great.

If you practice revenge you reinforce your own pain since (think about this) emotional pain arises from our story about an event – not the event itself.

If you rush to forgive, forget and avoid having an honest conversation with yourself and whoever hurt you, you practice being a coward in the face of your true experience.

A robust reconciliation, based upon an artful apology, avoids both these problems. In my work I’ve found there are five stages or “breaths” you need to take. Why “breaths”?

When we are stressed it really helps to breathe: Keep breathing!
There are in-breaths and out-breaths. To stay alive, you need both. A reconciliation between 2 people that avoids revenge or victim-hood needs both these perspectives.

Breath 2 ~ FEELINGS

ACCUSED

Acknowledge the other person’s FEELINGS ~

Put yourself in your accuser’s shoes and imagine how they felt, even if they have not expressed any feelings beyond anger. Until you have done this they will continue to have no interest in anything you have to say.

Trust me!

It will not help them one iota for you to tell them:

But I didn’t mean to.
It wasn’t my intention to hurt you.
Let me just explain.
You have no idea the pressure I was under.
Hey, you could have done something.
I did not do this on purpose for heaven’s sake!
Can’t a person make a mistake?

In fact, these tend to make things worse. Have you noticed?

So, resist the urge – which will be strong! Instead, try this ~

“Oh Fiona, you felt awful that night! You felt abandoned by me when I did not introduce you to those folks we were talking to. And then at dinner, it sounds as though you felt jealous that I had someone to talk to – and it did not help that it was a woman – and you were stuck between two folks you did not enjoy. And for sure you don’t want to get put in a situation like that again. Did I get this right, or am I missing some parts still?”

ADVANTAGES?

Cultivating the will-power to curb your righteous-indignation and make the effort to see a situation from another person’s point of view is like weight-lifting for the soul. It’s very hard, takes vast effort, is super good for you, and (I promise) gets easier with repetition. If you can start by practicing this with people you love – your children, partner, family members and friends – one day you might find yourself being able to empathize effectively with someone at work. Or , you might even find yourself being able to talk down an angry, violent person who simply needs someone to listen to them. You never know how this sort of inner strength will come in handy.

ACCUSER

Continue to clarify your FEELINGS ~

Did the person who triggered your pain manage to express accurately enough how you are feeling? Do you need to have them understand any aspect of that painful event more fully? Now is your chance to see if you feel genuinely and fully understood. It’s your job to help the accused understand you – there is only so much they can guess.

“Well, you’ve got most of it right. I did feel abandoned and jealous. I think what made it worse for me is that you know how vulnerable I feel amongst your super-smart financial market friends. Right in the midst of my six month parenting leave and all I can think to talk about is Sylvia sitting up and how cute she is. I ended up feeling boring, dumb and unattractive.”

ADVANTAGES? This is a gift for you. When someone has – inadvertently or otherwise – triggered some hot buttons for you, being invited to name and share your feelings will help you get over your pain more quickly than any other way I know of. You can help the pair of you by staying present. What are you feeling? Need help identifying your feelings? Click here – parrott-emotions-tree-2001(3). Remember, emotional pain arises from our story about an event – not the event itself. You are in pain because of these feelings which have been triggered in you. This means your way out, is through.

ACCUSED Repeat Breath 2 ~ Keep going around by inviting your accuser to say more about their feelings while you continue to acknowledge what they are saying.

Again remind yourself – you are not pleading guilty. You are simply helping someone in pain to identify precisely how they are in pain, so they can feel better. You did not plant these feelings. These feelings were triggered by the other person – it is important they feel them so they can start to understand how they were triggered and maybe how to not have them be triggered next time.

This is Part 2 of 5.

Check back tomorrow for Third Breath of Apology ~ COMPASSION

The Art of Apologizing ~ in 5 Calming Breaths

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When someone you love does something that hurts you, it’s quite common to find you are caught between two opposing desires:

Revenge – make ‘em pay for your hurt
Forgive – and forget as quickly as possible to remove the pain.

However, neither revenge nor forgiveness are the best idea on their own, since they can both block genuine reconciliation. This is the place where each of you gets to do some emotional homework .

If the hurt partner stays in revenge, it will eat away at their soul, heart and mind and destroy them from within like a worm in an apple.

If the hurt partner is too quick to jump to forgiveness, they run the risk of losing their voice, and becoming dis-empowered, like it feels when someone offers you a limp-fish handshake.

This is where the Art of the Apology comes in.

A genuine, full heartfelt apology – coupled with the self-awareness this process fosters – can actually serve to bring two people closer. While the person who has been accused of doing (or being) hurtful can do an awful lot of reparation using the Breaths I suggest below, if the two of you get fully engaged, you can use this episode to create a deep and genuine reconciliation.

I use the metaphor of the Breath (rather than the Step) for two reasons:

When we are stressed it really helps to breathe: Keep breathing!
There are in-breaths and out-breaths. To stay alive, you need both. This process works to bring two hurting people closer because it softens those edges between in and out, right and wrong, accused and accuser, victim and culprit.

This is what makes apologizing an art form. With practice you can cultivate this ability to mastery. And as you do, you’ll be modeling the process for your partner and your children. And they, in turn, can model it for theirs. Lord knows, we need more reconciliation on the planet!

NOTE: Each of the Five Breaths has a role for both the Accuser and the Accused. Try on both roles from some past issue. Walk yourself through how the process might have gone had you tried it. What do you notice?

Breath 1 ~ STORY

ACCUSER Just let it out! Tell your partner the story of why you are so upset ~ Give as many details as you can to help the accused see things from your point of view.

“I’m never ever going to an office party with you again! You abandon me the moment we get there, you schmooze with everyone and don’t introduce me to half of them. And then, at dinner, you sit next to that new woman and spend the whole night in quiet conversation leaving me across from you between two crashing bores whom I didn’t even know!”

ACCUSED Listen quietly to the accusation ~ Face your accuser. Breathe deeply. Give this issue your full attention. Do not, under any circumstances, explain, justify, defend or deny. Zip it and listen. If your mind is busy doing anything other than listening, you’ll miss too much.

Breath 2 ~ FEELINGS

ACCUSED Acknowledge the other person’s FEELINGS ~ Put yourself in your accuser’s shoes and imagine how they felt, even if they have not expressed any feelings beyond anger. Until you have done this they have no interest in anything you have to say. Trust me! It will not help them one iota for you to tell them:

But I didn’t mean to . .
You have no idea the pressures I was under!
Hey, you could have . . .
No, I did not do these things!
In fact, I did the opposite of this most of the time.

So, do not. Instead, try this ~

ACCUSER Continue to clarify your FEELINGS ~ Did they express accurately how you were feeling? Do you need to have them understand any aspect of that painful event more fully? Now is your chance to see if you feel genuinely and fully understood. It’s your job to help the accused understand you – there is only so much they can guess.

ACCUSED Repeat Breath 2 ~ Keep going around by inviting the accuser to say more about feelings while you continue to acknowledge what they are saying.

Again remind yourself – you are not pleading guilty. You are simply helping someone in pain name their symptoms.

Breath 3 ~ REPENTANCE

ACCUSED Say Sorry ~ If you can hold-on to the idea that this person is simply telling you they are hurt; and if you can refrain from taking the focus back to you by explaining, justifying, denying, or accusing*, you may be able to offer a heartfelt. . .

“I’m so sorry! I’m so sorry you felt abandoned by me and jealous and boring and all those awful feelings you just shared with me.”

ACCUSER Receive their sorrow ~ Listen with your heart. If the accused has genuinely sought to understand how dreadful you felt, you can most likely be sure that they are genuinely sorry you felt that way.

Breath 4 ~ OWNERSHIP

ACCUSED Accept responsibility for the parts you feel you can genuinely accept responsibility for. This empowers you to see how you could have done things differently ~ Not everything is 100% within our control so the trick here is to take ownership of what is Own up to the parts you can own up to. You do not have to lie down and be a whipping boy. If there are things beyond your control, or actually more within your accuser’s control, don’t take those on.

“Fiona, I totally see how I blew it with the introductions. Truth was I blew it even more by not remember those guys names. I could have just spoken up and said ‘Hey – I’d like you to meet my wife” and hoped they’d have offered their names! And I did get way too interested in the things Betty had to say – that woman you spoke of. She’s from corporate so I was being a bit of a brown-nose I know. I can see how that must have looked to you.”

ACCUSER Listen as your partner accepts responsibility ~ You’ll know if this is genuine. You may find he or she is not taking responsibility for absolutely everything. This is actually good. If you choose to notice what items were left on the table, you could – under calmer conditions – explore the extent to which you could have done something to help yourself under those circumstances. Own your own piece.

“Well thanks. I know I blame you for the two bores I sat between too – but I see I could have asked them about their kids and maybe sparked some sort of conversation I was interested in. Hey – I possibly could have asked to swap seats with someone after coffee too.”

Breath 5 ~ RECONCILIATION

ACCUSED Seek forgiveness ~ After you’ve heard the story and understood the feelings, after you’ve repented and taken ownership for what went down and how things could be different next time, you may want to ask for forgiveness. I have noticed that when this process has moved successfully through these four stages, not everyone feels the need for this final step. However, it can’t hurt!

“Fiona – I’m really glad we talked about this today. I want us to be close again. I’d love it if you could forgive me. Is there anything else I need to do? Will you tell me?”

ACCUSER Offer forgiveness when you are ready ~ You may need some time; you may not. Sometimes it helps to have a little ritual – like the confessional for Catholics when the priest dolls out “Five Our Fathers and Three Hail Marys”.

“Yes. I’m glad I got this out. I felt so hurt I thought it was the beginning of the end for us. But I see things much more clearly now. So – I’d say forgiveness will cost you dinner for two at that new wine-bar next week!”

That’s it. Give it a go. I’d love to know if you have anything to add.

* So what to do with all your pent-up desire to explain, justify, deny or counter attack? I’ve noticed one of two things might help.

You may just be able to let them go. The whole point of all that was to try to make your accuser feel better and not think you were a jerk – right? Well, now they feel better and probably feel great about you too. Can be best to just dump ’em.
If you feel stuck, then one day – when the issue has cooled down a bit – you could bring these up more as a reporter of the event than protagonist. “You know, I find I still hang on to wanting to let you know why I didn’t introduce you to those chaps at the office party. Funny really. I guess I wanted you to know I didn’t intend to hurt you. Can I tell you about things from my perspective, now that it’s all behind us?”